Title: Credit Controller
Location: Redhill, Surrey
Summary: Responsible for collection of debts for a portfolio of clients, contributing to the business’ overall cashflow and working capital objectives. Focusing on managing debt of customers by ensuring timely payments are made, reconciling customer accounts, ensuring customers are adhering to their terms and conditions and address where appropriate, resolving account queries including debit note investigation.
Reporting Line: Accounts Receivable Manager
Direct Reports: None
Main tasks and responsibilities:
- Preparation of the credit assessment of all new customers for approval and ongoing assessment of assigned customer portfolio.
- Managing the timely collection of all debts in accordance with agreed Credit/Payment terms of the assigned portfolio of Customer ledgers.
- Deal with customer queries and disputes in the first instance, coordinate effort to resolve issues with the Supply Chain, Sales, Quality and FP&A Teams in a timely manner.
- Responsible for credit control matters relating to their assigned Customer portfolio for all aspects of credit and debit note control ensuring all issues are investigated to an early conclusion.
- Follow internal debt recovery process to collect overdue debt, including placing the customer on hold, notifying the customer, relevant sales staff and, if necessary, escalating to Accounts Receivable Manager.
- Understand and comply with the Credit Control Policy and processes in the Order to Cash cycle.
- Contribute to the improvement of all policies and processes on an ongoing basis and discuss with your manager for action.
- Ensure all master data relevant to customer portfolio is accurate, complete and up to date at all times. Changes to email addresses/addresses/bank details – including validation
- Prepare remittance advices for processing daily, generation of debit notes deduction on EFACS.
- Maintain the accuracy of the assigned portfolio of customer ledgers, ensure any changes are updated on the ledger as and when required.
- Work with the business at all levels to ensure proper processing of all credit notes while respecting the appropriate authorisation process.
- Carry out analysis of debit note deductions for the assigned portfolio of customer ledgers.
- Process credit notes for returns and left in warehouse, following confirmation by the Accounts Receivable administrator of their validity and ensure these credits are booked against the relevant stock movement entry before authorisation.
- Process trade credit notes to accruals for retrospective discounts, overrider and promotional discounts in accordance with their respective authorisation processes.
- Process credit notes relating to price claims in accordance with their respective authorisation processes.
- Notify customers of invalid quantity claims via email or customer portal and chase for repayment via telephone/email.
- Inform sales team of rejection of trade and price claims ensuring they notify the customer.
- Contribute to the delivery of the LACTALIS’ vision and business objectives
- Responsible for effective and efficient operational performance of area of responsibilities.
- Ensure that appropriate standards of conduct are complied with at all times.
- Work in partnership with the other teams to ensure the overall delivery of business objectives.
- Support other team members where necessary.
- Undertake any adhoc activities as requested by the Accounts Receivable Manager.
Skills/Experience/Knowledge:
- Chartered Institute of Credit Management Level 3 Diploma ACICM (Desirable).
- Experience of working in Credit Control, ideally within an FMCG environment.
- Demonstrated proficiency using key software to intermediate level: Word, Excel, Outlook.
- Ability to work well in a team environment, showing respect to others.
- Structured and organized with a strong attention to detail.
- Excellent verbal and written communication skills and the ability to resolve issues in a professional manner.
- Ability to meet key objectives and respect closing deadlines.
- Proven track record resolving complex issues and problem solving.
The job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.
If you are interested in applying for this position please forward your CV along with your salary expectations, right to work information and notice period to: careers@lactalis.co.uk
Please be advised that we can only accept applications from candidates who have the right to work in the UK