Our People & Our Communities.


We are a family-owned business connected by shared values, ethics and a passion for making delicious, nutritious dairy products that bring people closer together.

Today, we have just over 580 employees across the two businesses, and four production sites spread throughout Scotland, Wales and England. We are focused on ensuring that our businesses are safe, rewarding and enjoyable places to work.

Employee safety and wellbeing is paramount; no job is ever so urgent or important, not to take the time to do it safely.

We believe a career at Lactalis should be rewarding; so, we help develop our people and build their job-related skills & expertise, as well as their broader management and leadership skills.

We also put significant emphasis on employee engagement and regularly assess our performance through externally validated surveys so we can understand where we are strong and where we need to develop improvement action plans.

Our communities include our 550 colleagues, the towns and villages in which we are based and also the wider agriculture and dairy sector. These communities are where we seek to focus our efforts to optimise our contribution and to increase the impact and benefit of what we do.



The Lactalis leadership model gives existing managers and our leaders of tomorrow, a roadmap to engage them on the skills we’re looking for in order to grow and develop their career within the business.

The model is based upon 4 key leadership areas; Care, Share, Dare & Inspire and each has a number of behaviours to model what good leadership looks like. Throughout 2023, we trained teams on the new model. Prior to that, both businesses had invested significantly in leadership training with over 50 Lactalis UK & Ireland senior managers trained in leadership skills.


The Lactalis Group has invested in an online training portal called The Learning Factory which is an effective tool for Lactalis staff to upskill themselves and to take ownership of their own learning and development.

Worldwide there are 19,000 learners across Lactalis, from 77 countries (and these numbers are increasing). In November 2021, there were 6 courses in English. Now there are over 150 courses to choose from.


Finally, linked to our wish to be advocates for the equal importance of mental health (as well as physical health), we continued in 2022 with accredited Mental Health First Aid training.

We want our businesses to be great places to work with an enjoyable and supportive company culture; so we have developed the skills of employee volunteers so that we can use their empathy and sensitivity to be the first responders to any mental health issue and to signpost how to get help. We now have 20 Mental Health First Aiders in place.


Community support locally
Employee decision of charity partner
Agriculture & dairy
Food industry

We support local charities and community groups that are on our doorsteps and often dear to our own colleagues. As significant local employers, we invest for the long-term in our people and preserve local cheesemaking and dairy expertise that in some instances has been present since the late 19th century.

We also recognise the need to support the livelihoods of our 150 supplying farmers, many of whose farms have been in their stewardship for multiple generations.

At Lactalis, our people and their points of view matter. Every 2 years colleagues decide upon our charity partner.

Colleagues make a difference through our social, health and wellness team who together organise fun, active, wellbeing events which are extremely well supported not just by our people but by their families

As a leading dairy company, we are closely linked to the agricultural and farming world. We are therefore proud partners of RHET, the Royal Highland Education Trust that helps educate young people on farming practices and the working countryside.

Also, we support RSABI (originally established as the Royal Scottish Agricultural Benevolent Institution). RSABI supports people from Scottish agriculture emotionally, practically and financially in times of need.

In addition to our support for the charities close to our colleague’s hearts and our core business we have two charitable organisations that we work closely with on an ongoing basis: FareShare – the food surplus charity helping over 2,000 frontline charities across the UK access food for free.

We are also a partner to GroceryAid, the industry charity that helps colleagues working in the grocery sector access free emotional, financial and practical support and more.

World Clean Up Day

World Clean Up Day

In September 2022 a brilliant 40-strong team at Lactalis UK and Ireland and Lactalis Nestlé Chilled Dairy, joined by our colleagues around the world at Lactalis Group took part in a range of activities helping the fight against waste pollution in support of Let’s Do It World. Our teams were invited to spend an afternoon at Earlswood Lakes (close to our Redhill Head Office), getting involved in three different activities, in conjunction with the Greenspaces team at Reigate & Banstead Borough Council.

Working with our local Greenspaces Officer, we split into three teams and took part in a litter pick, filling 29 sacks of rubbish, to be sorted for recycling in line with our ongoing commitment to sustainable packaging and educating consumers to close the loop. We also removed Himalayan Balsam weed and helped promote biodiversity through the creation and painting of nestboxes and creating bug hotels using salvaged materials.



In January 2023, Lactalis UK & Ireland, were recognised by GroceryAid, the industry charity as a gold-level supporter.

To achieve this status, organisations need to 1) raise awareness 2) fundraise and 3) volunteer. Over the last 3 years, we’ve grown from being a bronze to a silver and now a gold-level supporter. We’re proud to partner this charity and support the fantastic work they do to provide practical, emotional and financial support to colleagues working in the grocery industry.

Anthony Nolan

Anthony Nolan

Over 2021 and 2022, Lactalis UK & Ireland and Lactalis Nestlé Chilled Dairy raised a staggering £30k from employee donations and company funding for the Anthony Nolan charity.

This charity was voted on by our employees in memory of our former colleague, Julien Desilles, who sadly passed away from blood cancer in November 2020.

Monies were raised from a huge number of different activities organised by our social, health and wellness team including a month of well-being activities in May (May Madness), a Sports Day and a Walking Together month in September.



In November 2022, Lactalis in the UK celebrated its 5 year anniversary of partnering with FareShare, the food surplus charity.

Every week we offer FareShare first refusal of all of our unused or unwanted food – food that would have otherwise gone to waste (surplus for purpose). FareShare then distribute it to frontline charities across the UK who in turn help those most in need.

We’re so consistent and reliable in our support of the charity that we’re able to use the Leading Food Partner FareShare logo. An accolade that is given to food suppliers who consistently donate over a period of 6 months. We have been a leading food partner to FareShare in both 2021 and 2022.


Find out more about our sustainability journey in our 2023 Sustainability Progress Update Report